lkdstudio on "[Plugin: Duplicator] zip file in my host"

Good morning,
I've used duplicator for transfer a complete wp site from a name domine and hosting from another different name domine and hosting and everything it work fine.
The only thing it's that now in the new hosting i see just the archive zip ofthe entire site and the installer.php
It will be possibile to open the zip and to have all the files (of the archive zip) on the site root?
Thanks
Davide

https://wordpress.org/plugins/duplicator/