Hello.
First of all thank you for this very useful plugin.
I used this for many times without problems but now for one web site I m having a problem. I looked for this problem on support forum but the methods didn't work for me.
Root Directory Fail
Path: /var/www/vhosts/mywebsite.com/httpdocs/xxx
[Pass] Is Writable by PHP
[Fail] Contains only one zip file
Result = No package file found
Note: Manual extraction still requires the archive.zip file
I m sure that its because of the hosting company because I upload same files to another 2 hosting companies and both of them working (does not give Result = No package file found error).
The point is: what do I have to say to the hosting company. If I say: I have a plugin and it doesn't work then they will not take care about this. Please give me advice about this. What can make this problem?
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My check results:
Root Directory Fail
Safe Mode Off Pass
MySQLi Support Pass
PHP Version: 5.3.3
(PHP 5.2.9+ is required) Pass
CHECKS
Web Server: Apache Good
Open Base Dir: Off Good
PHP SAPI: cgi-fcgi
PHP ZIP Archive: Is Installed
CDN Accessible: Yes
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By the way I tried these:
1- I have only 1 zip file.
2- The installer.php and the zip file in same directory.
3- My duplicator is updated (0.5.34)
4- Checked $GLOBALS['FW_PACKAGE_NAME'] and $GLOBALS['FW_SECURE_NAME'] names
Thank you very much.